At Kayonika, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.kayonika.com or make a purchase from us. By using our services, you consent to the practices described herein.

Information We Collect

We collect information you provide directly to us and certain technical information automatically:

  • Personal information: name, email address, phone number, billing and shipping addresses, and other information you provide when creating an account, placing an order, subscribing to newsletters, or contacting customer support.
  • Payment information: payment details required to process transactions (note: full payment card details are not stored on our servers; payments are processed via secure third-party gateways such as Razorpay).
  • Technical and usage data: browser type, device information, IP address, pages visited, referral sources, and other analytics data collected to improve site performance and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including shipping and delivery coordination.
  • To communicate order status, updates, and customer service inquiries.
  • To improve our website, products, and services through analytics and research.
  • To send marketing communications, offers, and newsletters where you have opted in; you may opt out of such communications at any time.
  • To prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment transactions are processed through secure, industry-standard gateways (for example, Razorpay) and Kayonika does not retain full payment card details on our systems.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with third parties only as necessary to provide our services, including but not limited to:

  • Payment processors (e.g., Razorpay) to complete transactions.
  • Shipping and logistics providers (e.g., Shiprocket and its partners) to deliver products and provide tracking information.
  • Third-party service providers who perform services on our behalf (e.g., IT support, analytics providers, customer support platforms).
  • When required by law, legal process, or governmental authorities, or to protect the rights, property, or safety of Kayonika, our customers, or others.

Cookies

We use cookies and similar tracking technologies to personalise and improve your experience on our Site, remember your preferences, and analyse traffic. You can manage or disable cookies through your browser settings; however, disabling cookies may affect certain website features and functionality.

Third-Party Links

Our Site may contain links to third-party websites. Kayonika is not responsible for the privacy practices or content of those sites. We recommend that you review the privacy policies of any third party before providing personal information.

Retention of Data

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.

Your Rights

You may have certain rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise these rights, please contact us at hello@kayonika.com. We will respond to requests in accordance with applicable law.

Consent

By providing personal information to Kayonika—whether by placing an order, creating an account, subscribing to communications, or otherwise—you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Policy Updates

Kayonika may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of the Site after such updates constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@kayonika.com.