Welcome to Kayonika. By accessing and using our website www.kayonika.com (“Site”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order.

Eligibility

You must be at least 18 years of age or have the consent of a parent/guardian to make purchases from our Site. By placing an order, you represent that you meet these requirements.

Products & Pricing

All product prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. Kayonika reserves the right to modify product prices, descriptions, and availability without prior notice. Images on the Site are for illustrative purposes; actual products may vary slightly due to lighting, screen display differences, and handmade craftsmanship.

Orders & Payment

Orders are confirmed only after successful payment. We use Razorpay as our secure payment gateway. By using Razorpay, you agree to their terms and privacy policy available at https://razorpay.com/terms/. Kayonika does not store your payment card details; all transactions are processed through Razorpay’s encrypted platform.

Shipping & Delivery

We partner with Shiprocket to deliver orders across India. By placing an order, you agree to Shiprocket’s shipping and tracking processes. Estimated delivery times are provided in our Shipping Policy and may vary depending on your location and courier conditions.

Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Returns & Exchange Policy. We reserve the right to reject requests that do not comply with the stated conditions.

Cancellations & Modifications

Once an order is placed, it cannot be cancelled or modified. Please review your order details carefully before making payment.

Intellectual Property

All content on this Site, including text, images, logos, designs, and product descriptions, is the intellectual property of Kayonika and is protected under applicable copyright and trademark laws. You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

Limitation of Liability

Kayonika will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Site, products, or services. Our liability is limited to the value of the order placed.

Third-Party Services

Our Site uses third-party services such as Shiprocket for shipping and Razorpay for payment processing. While we choose trusted service providers, we are not responsible for their performance, errors, or privacy practices. You are encouraged to review their respective terms and privacy policies.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

Contact Us

For questions regarding these Terms & Conditions, please contact us at hello@kayonika.com.